Terms & Conditions

Refund Policy

Please note that we do not offer refunds on any treatments received or products used. If for any medical reason you are advised not to proceed with your treatments, please obtain a medical record report from your doctor. The unredeemed treatments or sessions will be refunded proportionally.

Cancellation Policy

A session or treatment will be redeemed or a charge will be applicable for candidates who do not provide 24 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single treatment:

If you give 24 hours’ notice no penalty will be incurred.

If you cancel less than 24 hours or do not show up for your booked appointment, then you will lose a session of your package or your deposit will be redeemed for your treatment.